IRCTC to pay Rs. 25,000 for wrong text alert sent to passenger

 

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The Delhi district consumer forum has directed the Indian Railway Catering and Tourism Corporation (IRCTC) to pay X25,000 to a passenger, who was sent a wrong text alert stating that the Mahabodhi Express was cancelled. Further, the passenger received a refund for only one of the two tickets he had booked. He was caused stress and harassment, the forum said.

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