Neighbourhood Technology Desk/ Simran Nijhawan: The complete roll out of WhatsApp Payments in India is stuck in a limbo because of a lack of communication between key stakeholders. The National Payments Corporation of India (NPCI), which runs the Unified Payments Interface on which WhatsApp Payments is built, has not replied to specific queries raised by the ministry of electronics and information technology early this month. NPCI has not disclosed by when it is likely to give its approval for the formal launch of WhatsApp’s payments service.
WhatsApp needs to consult with banks, NPCI and RBI to resolve the matter, since the ministry is not the authorizing entity for this particular launch.
WhatsApp recently updated its terms and policies, explaining that while it uses Facebook’s infrastructure for payments in India it was committed to not using payments data for commercial purposes. RBI can only make storing payments data within India mandatory, but with regards to non-payments related data that WhatsApp collects, it has no jurisdiction, said the bankers.