Neighbourhood News Desk/ Garima Kotroo: Indian Railways has collaborated with Make My Trip to provide live status updates of trains through the most popular online messaging platform, Whats App. Passengers can get updates regarding their train timings, booking status, cancellation and platform number by sending a request through WhatsApp.
This is one of the many initiatives undertaken by the Indian Railways to improve customers travel experience and will lessen people’s dependency to call.
In order to avail this facility, passengers are required to save the number 7349389104 (via MakeMyTrip) on their mobile phones. When an update is required, they will have to send a specific train number through WhatsApp, and details of the respective train will be provided to them in 10 seconds.